FAQ


Q: Why don’t we use color in our candles?
A: Colorants have added chemicals in them. Here at Candle Therapy Co., it is our mission to keep our soy wax as pure as possible during our candle making process.

Q: Why do we use soy wax?
A: Soy wax is biodegradable, renewable, cleans up if spilled with warm water, and has longer burn times than paraffin wax.
 
Q: Are our candles hypoallergenic?
A: Our candles have been tested in households that have complaints of severe allergies and asthma and no one has had a problem with our candles.
 
Q: Why is it so important to trim your wick?
A: Trimming your candle wick to ¼ of an inch will help your candle produce less soot and will keep the flame from growing too big.

 

Q: Do we accept returns?
A: We accept returns of UNUSED products with 14 days of delivery date. Money will be returned to customer after the UNUSED product is received. Return shipping is covered by customer. A replacement item will be sent to customer if the product is damaged in transit. USED items will not be excepted for a refund.
 
Q: Why are most of our candles in tins?
A: We chose this option to make it easier for you to take your candle therapy with you where ever you go without having to worry about your vessel breaking.